Insurance & Financial Services Ombudsman (IFSO)
A free external dispute-resolution scheme for complaints against participating NZ insurers and financial-services firms.
Definition
IFSO (ifso.nz) is an approved external dispute-resolution (EDR) scheme. If you have a complaint against an insurer that is a member, and the insurer’s internal complaints process has not resolved it within two months, IFSO can investigate at no cost to you. IFSO decisions are binding on the insurer up to a defined dollar limit.
See also
- Financial Services Complaints Limited (FSCL) — A free external dispute-resolution scheme for complaints against participating NZ financial-services firms.
- Financial Markets Authority (FMA) — The NZ regulator that licenses and monitors financial-services providers, including life insurers and FAPs.
Not personalised financial advice. Definitions are editorial framings of how the term is used across NZ life cover. Your specific policy wording is the authoritative source.