Financial Services Complaints Limited (FSCL)
A free external dispute-resolution scheme for complaints against participating NZ financial-services firms.
Definition
FSCL (fscl.org.nz) is another approved external dispute-resolution scheme alongside IFSO. Insurers and FAPs nominate one EDR scheme on registration. Like IFSO, FSCL investigates complaints free to the consumer and issues decisions binding on the member up to a defined dollar limit.
See also
- Insurance & Financial Services Ombudsman (IFSO) — A free external dispute-resolution scheme for complaints against participating NZ insurers and financial-services firms.
- Financial Markets Authority (FMA) — The NZ regulator that licenses and monitors financial-services providers, including life insurers and FAPs.
Not personalised financial advice. Definitions are editorial framings of how the term is used across NZ life cover. Your specific policy wording is the authoritative source.